Terms & Conditions
Updated 4 February 2026

Membership

• To become a Preston’s Clubcard Member, you must be aged 18 years or older and sign up in store at Preston’s Master Butchers.
• Membership cannot be transferred.
• During sign up, to identify you as the holder of this Clubcard, you must provide your full legal name, suburb, contact number and email.
• On signing up for a Preston’s Clubcard, you agree to the ‘Preston’s Clubcard’ and ‘Preston’s Points’ terms and conditions set out below.
• Our Terms and Conditions can change from time to time – it is the user’s responsibility to check for updates at prestonsmasterbutchers.co.nz/terms-and-conditions.

Communications

By entering your email and contact number into our Clubcard Database, you agree to receive communications from Preston’s Master Butchers, such as email, SMS, phone, mail, app notifications and advertising on certain websites and social media. You can cancel email communications at any time by clicking the unsubscribe link in the footer of the Preston’s newsletter or asking one of our staff to disable communications from your membership account.

There are, however, some messages that we must be able to send you. These include, for example, messages relating to changes to your account, important information relating to products and services you have purchased (like health and safety recall notices), forgotten passwords, updates to our T&Cs and Privacy Policy.

To update your contact details please email [email protected] or complete a form in store.

Privacy

• If you choose not to enter your email or a contact number, we are unable to provide the full benefit of Preston’s Clubcard  services for you, as you need to be identifiable to redeem them.
• Your information is used only for the purpose of our Clubcard Membership and will not be used for any other purpose. In some cases, we may need to share your information with a third party.
• We keep your information safe by only allowing certain staff members to access it and to only use it in association with providing you the facility of your Clubcard  membership.
• You have the right to ask for a copy of any personal information we hold on your membership. If you’d like to ask for a copy of your information, or request it is updated, please contact us at [email protected]
• For full Privacy Policy click here

Account

• Money may be added onto the Preston’s Clubcard account to use for purchasing products in store from Preston’s Master Butchers. A great option to prepare for upcoming events and Christmas.
• This can be topped up in store at Preston’s Master Butchers or through online banking to AE Preston 02-0528-0235721-000 using your Clubcard number in the reference field, allow two working days for funds to be allocated and available for use.

• Account funds are fully refundable. In the event your membership is terminated or you would like to withdraw your funds, email [email protected] using your Clubcard number as reference. Any money held on the account will be paid into your nominated bank account but please allow 5 working days to validate account and complete process

• For any questions or enquiries regarding a Clubcard account please email [email protected]
• Preston’s Clubcard funds can be used to purchase goods in store at Preston’s Master Butchers at any branch and anytime throughout the year.
• When purchasing goods with Clubcard funds you must present your Clubcard, and legal identification is required to use funds from your Clubcard account.
• If your card is lost or stolen, please report it to Preston’s Master Butchers immediately, so your account can be frozen. Preston’s Master Butchers accepts no liability for lost or stolen funds, points, or vouchers.

Cancellation

• To cancel your membership to Preston’s Clubcard, you must contact us through email [email protected]
• To verify that you are the correct owner of the membership, we may ask for your legal identification such as a driver’s licence or passport.
• Once your membership is cancelled, all personally identifiable data is terminated from our system(s). Any money held on the account will be paid into your nominated bank account.

Disclaimer

• Preston’s Master Butchers have the right to change, suspend, or terminate these T&Cs or the Clubcard programme at any time. 
• We will give advance notice of any material change, suspension or termination on our Preston’s Master Butchers website (or you can obtain details by calling our store on 04 2377313), which will allow you time to cancel your membership within the period of that advance notice, in the event that you do not wish to agree to the relevant change or suspension. 
• Where we change the T&Cs in a material way, a copy of the revised T&Cs will be available on our website and will be sent via email newsletter. The revised T&Cs will become effective 7 days after they were posted on our website, unless otherwise specified.
• If you continue to use your Clubcard or seek to access or use any Clubcard and/or Preston’s Points benefits after the period of advance notice has expired, you will be deemed to have accepted the amended T&Cs.
• In the event, a Clubcard account has not been used for 18 months and there is not any money held, it will be automatically closed. All personally identifiable data is terminated from our system(s).  If money is held on the account, we will keep the account open indefinitely and contact you using the account information for payment into a nominated bank account.

• We reserve the right at any time without notice to:

decline to issue a Clubcard or provide the Clubcard ;
withdraw or cancel any Clubcard membership and/or benefits;
terminate or suspend your Clubcard membership; or 

terminate the Clubcard programme.

Grounds for doing any of the above include but are not limited to if you (or someone using your Clubcard and account):

abuse, misuse, or attempt to abuse or misuse your Clubcard membership.

become bankrupt.

or

there has been no activity on your account for 18 months.

Our Liability

You acknowledge and agree that there may be:

delay in or non-replacement of a lost, stolen, or damaged Clubcard.

acts, errors, or omissions by us while providing Clubcard benefits (including as referred to in these T&Cs).

loss, theft, or damage to any documentation during the posting or delivery of that documentation to you; or

a suspension and/or termination of the Clubcard programme, including the ability for members redeem discount vouchers and/or rewards. 

Provided that nothing in these T&Cs limits your rights under the Consumer Guarantees Act 1993, any liability we may have to you in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services supplied by Preston’s Master Butchers pursuant to these T&Cs, whether express or implied by statute, are excluded to the maximum extent permitted by law, and, where liability cannot be excluded (such as where the Consumer Guarantees Act 1993 applies), our liability to you will in all cases be limited to: 

the cost of re-supplying the goods or services or repairing, or paying the costs of repairing, the goods; or

reinstating member benefits, in dispute.

To the extent permitted by law, we shall not be liable for any consequential, indirect, or special damage or loss of any kind whatsoever arising from or in relation to your Clubcard membership.

Clubcard Benefits

• Clubcard Members may periodically be invited to participate in Clubcard Member-only days and pricing. To access these benefits, you must be a current Clubcard Member and present your Clubcard at the counter prior to purchase.

  Clubcard Members will be notified of Clubcard Member Days primarily via email. It is your responsibility to ensure that we have your correct email address on file and that you have opted in to receive email communications from us.

Your Responsibilities

Please keep your personal details updated. If you do not keep your personal details up to date, we may not be able to provide you with your Clubcard rewards and/or benefits, which may result in a cancellation of your membership. You can update your email address and phone number(s) by emailing [email protected] or by asking one of our staff in store.

It is your responsibility to keep your Clubcard safe and secure. You must take all reasonable steps to prevent unauthorised use or access to your Clubcard, and information about your Clubcard and/or Preston’s Points membership. This includes not sharing cards by mobile and/or screen shots of your Clubcard. You acknowledge that unauthorised access to your Clubcard account and personal information may occur if you do not take these steps.

Your Clubcard and account is unique to you and cannot be shared with other individuals, as doing so would allow them to access any funds you have loaded onto your account.

Website Terms and Conditions

Please read these Terms of Use (“Terms,” “Terms of Use”) carefully before using the https://www.prestonsmasterbutchers.co.nz website (the “Service”) operated by Preston’s Master Butchers (“us,” “we,” or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

All content published and made available on our Site is the property of Preston’s Master Butcher and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Accounts

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

For full details, please refer to our Privacy Policy.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

– Locally sourced New Zealand meat.

– Imported meat and meat products.

– Frozen goods; and

– Pantry items

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid.

Payments

We accept the following payment methods on our Site:

– Credit Card.

– Debit; and

– AfterPay.

When you provide us with your payment information, you authorise our use of and access to the payment method you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

– Standard delivery on the date you selected at the checkout; or

– Click and Collect from our Porirua Store between 7am and 6pm on the date you selected at the checkout.

In the event, the delivery was unable to be made on the selected date, delivery will take place as soon as reasonably possible, depending on the delivery method selected.

Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You may be required to pay delivery charges in addition to the price for the goods you purchase, this will be identified at the time of the transaction.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds

We guarantee the freshness of our product up to and including its best before date. We will provide a refund for any items that are faulty under the Consumer Guarantees Act 1993. Please contact our store to request a refund.

Consumer Protection Law

Where the Consumer Guarantees Act 1993, the Contract and Commercial Law Act 2017, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Preston’s Master Butchers and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Preston’s Master Butchers and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of New Zealand.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(04) 237-7313

[email protected]

Parumoana Street, Porirua

You can also contact us through the feedback form available on our Site.

Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of Preston’s Master Butchers and its licensors.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Preston’s Master Butchers.

Preston’s Master Butchers has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Preston’s Master Butchers shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Governing Law
These Terms shall be governed and construed in accordance with the laws of New Zealand without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any updated terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the updated terms, please stop using the Service.