FAQ

Frequently Asked Questions

Prestons Master Butcher
Answers Your Frequently Asked Questions

Prestons Master Butchers

Grass-fed animals eat 100% grass forage and nothing else. When animals are 100% grass-fed, their meat is not only lower in saturated fats but also higher in omega-3 fatty acids. Aside from the health benefits, we believe grass-fed meat is better for the environment, the farmers, the animal and the consumer. And that’s better for everyone

Grain-finished cattle are supplemented with non-GMO grains to top off their usual free-range pasture-based forage diet.

Not only does New Zealand grass-fed beef and lamb boast the flavours of nature with subtle notes of the green pastures the meat was raised on, but the unique nutritional benefits are second to none. Grass-fed red meat has higher vitamin A and E content and a favourable fat profile. It is lower in total fat, more conjugated linoleic acid (CLA) with a healthier omega 3: omega 6 ratio than grain-fed meat. Packed full of complete protein, bioavailable iron, zinc and vitamin B12, with bio actives creatine, carnitine and carnosine plus antioxidants, there’s no denying New Zealand grass-fed beef and lamb is aptly named Natures’ Power Pack. (https://beefandlambnz.com/the-life/grass-fed-beef-lamb-nutrition-benefits/)

New Zealand! 

We have long lasting relationships with local farmers and select the best Beef and Lamb for our product range. The meat is processed at our sister company Taylor Preston’s, an export certified facility in Wellington.

Our fresh pork is 100% Pig Care Accredited from local New Zealand farmers.

Your satisfaction is important to us so ,please contact our team at [email protected],

or talk to one of our friendly staff at 04 385 6118, option 1.

Yes, we recommend for meats to be frozen 2 days before the use by date and defrosted in the fridge 

We package our meats into recyclable, carbon neutral and sustainable Chilltainers, with reusable ice sheets to ensure your meat stays cool.

Yes, Our Turks branded chicken is Free Range, as is all our New Zealand Beef and Lamb. 

All our New Zealand Pork range is Pig Care Accredited, which you can read more about here.

Deliveries

Absolutely when you place your order you can select an option for either delivery or click and collect.

Click and collect is available at both our Wellington and Porirua Branch. This service is free.

We deliver to most urban destinations including the Chatham Islands.

If you live rurally, please give us a call and we may be able to organise a special delivery to a secure location for you.

Yes, If you haven’t received a tracking number, please email our sales team [email protected]z.

We deliver 4 days a week (Tuesday – Friday).

Generally, online deliveries are in the afternoon.

If you’re out when your package is delivered don’t worry our packaging is fitted with ice sheets and insulation that is designed to keep contents cool until you get home.

Yes, we do shipping cost is $25.00

Not directly, however we can deliver to a close commercial address or a NZ Post Depot.

  • Wellington – $8
  • North Island – $15
  • South Island – $25

Orders and account details

You can easily place an order with the link below: 

https://www.prestonsmasterbutchers.co.nz/buy-meat-online/

  • Select one of the Animal Icons at the top of the page.
  • Find your favourite cuts and add them to your cart.
  • Once ready, click the basket icon on the upper right corner of the page and select “Check Out”.
  • Add your details, select “delivery” or “click ‘n collect” 

Click “Place Order” at the bottom of the page, and we’ll do the rest! 

Please contact us on 04 385 6118, option 1 or email the team at [email protected] 

Once the payment has been processed unfortunately it cannot be cancelled. 

However, if we are advised before fulfilling your order, we maybe able to arrange for an online credit.

Please contact us if you have any questions 

Unfortunately, not at the moment our Clubcard system and our online store are not compatible with one another, but this is a feature that we would love to implement in the future

At the Checkout page, we accept Visa & Mastercard credit cards and debit cards.

Returns policy 

If you are unsatisfied with your products, please call or email us and we’d be happy to help. 

As rarely as it happens, if you have not received your product on your specified delivery day please contact our friendly staff at 04 385 6118 or at [email protected]z